Refund Policy

Refund Eligibility

Refunds may be issued under the following circumstances:

• Service was not completed as described
• Duplicate payment was processed in error
• Technical error prevented service delivery
• Service was cancelled before completion

Each refund request is reviewed on a case-by-case basis to ensure fairness and accuracy.

No Refunds for Completed Services

Once a service has been successfully completed, refunds are generally not available. This includes:

• Bill payment assistance that has been processed
• Technician scheduling support that has been completed
• Customer account help that has been provided

We encourage you to contact us before purchasing if you have any questions about our services.

Request Window

Refund requests must be submitted within 3-5 days of the original transaction. Requests submitted after this period may not be eligible for review. To request a refund, please contact us with:

• Your transaction details (date, amount, service type)
• Reason for the refund request
• Any supporting documentation

Processing Time

Approved refunds are processed within 7-10 business days. The timeline for funds to appear in your account depends on your payment method and financial institution:

• Credit card refunds: 5-10 business days
• Debit card refunds: 5-10 business days
• Other payment methods: varies by provider

You will receive email confirmation once your refund has been processed.

Partial Refunds

In some cases, partial refunds may be issued if:

• Service was partially completed
• Only certain aspects of the service were affected
• A compromise solution is agreed upon